You bring SME your toughest challenges. Why? Because you know we will make your life easier. But an excellent client experience goes farther than the solution. We want to fully understand your needs and expectations and become your trusted advisor. Gathering client feedback gives us the information we need to do just that.

Using Client Savvy's Client Feedback Tool, we have opened up another avenue for you to share your thoughts on our services and deliver the additional feedback we need to continually improve our delivery methods.

 

We are proud of the results! We now have client-provided performance data that we use to make improvements to our service and improve our clients' journey. Over 97.5% of responses over the last year indicate we met or exceed expectations. Over 64% identified our services as excellent to exceptional. Your client feedback about our service helped us achieve a very high Net Promoter Score (NPS) of 78. Brands known for great customer service such as Apple, Nordstrom, and Southwest Airlines achieve NPS scores in the 70s.