An exceptional client experience goes farther than a single project or service. What matters most to us is helping clients revitalize our communities; as a result, the strength of our client relationships is paramount. With SME as your trusted partner:
Communication Is Transparent and Intentional. From our first interaction, we listen intently and ask insightful questions to understand your goals and uncover your challenges. At each step, you will know what is going on with your project, and our decisions will prioritize the best interests of your project, you as our client, and the communities we serve.
Expect Excellence from Our Team. Our One|SME culture encourages collaboration among teams to design innovative, practical solutions focused on your success. Each project receives high-quality service and responsiveness – no exceptions.
Past Experience Drives Your Vision of the Future. We don’t wait for issues to arise. Instead, we use our experience and collective knowledge to anticipate potential challenges, guide the project team to practical solutions, and consistently provide significant cost savings.
Attention to Detail Is a Top Priority. From acquisition, design, and construction to operation, maintenance, and restoration, we keep the details under control. You’ll feel confident in the quality and longevity of your project.
Revitalization Becomes Our Legacy. Our passion comes to life in the communities we serve. When we work together, communities are transformed.
Our client experience is built on our Core Values and Performance Principles as well as our vision: Passionate People Building and Revitalizing our World.
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Client feedback on our service improves our relationship with you. From the input we’ve received to date in our Client Savvy feedback tool, SME has a Net Promoter Score (NPS) of 87. As a comparison, brands often considered to have great customer service such as Apple, Nordstrom, and Southwest Airlines generally achieve NPS scores in the 70s. We are proud of the work we are doing to help you succeed and that you continue to share about your experience with us. Thank you.